Thank you for choosing SHARON ELAINE LTD ! We are committed to providing you with high-quality jewelry products and hope that you are satisfied with your purchase. If you are not completely satisfied with your order, our refund and return policy is as follows:
Return Policy
If the product you received is defective, damaged, or different from what you ordered, you can apply for a return within 30 days of receiving the goods. Please ensure that the product is unused and in the original packaging and label intact.
Refund Process
Apply for a refund: Please contact our customer service team by email or phone and provide your order number and relevant information to apply for a refund.
Returning products: Once the application is approved, you will receive instructions for returning the product. Please send the product to the address we provide, ensuring that the package is safe during the mailing process.
Refund processing: Our team will inspect the returned product after receiving it and will process the refund after confirming that it meets the refund conditions. The refund will be returned to the original payment method and the processing time is usually 5-7 business days.
Return costs
For products that meet the return policy, the return shipping cost is the responsibility of the customer unless the product is defective or wrong.
Unsupported Returns and Exchanges
Refunds or exchanges are not supported for the following situations:
Limited edition or promotional items.
Products that have been used or damaged.
Return requests that exceed 30 days.
Thank you for your trust in SHARON ELAINE LTD we look forward to providing you with quality service!
